Client Rights, Records Requests, and Complaints

Requesting Psychological Records: Clients of Legacy Assessment Group may request access to their psychological records by contacting our office via email at referrals@legacypsychology.com. Please include your name, contact information, and a brief statement indicating that you are requesting records. For confidentiality purposes, please do not include sensitive medical information or identification documents in your initial email. Our office may request additional information to verify identity or legal authority before releasing records. Records requests will be processed in accordance with applicable state and federal laws.

Notice to Clients: The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide information about how to file a complaint.

Texas Behavioral Health Executive Council: 1801 Congress Avenue, Suite 7.300 Austin, Texas 78701 Telephone: 512-305-7700 Complaint Information: 1-800-821-3205 Website: https://bhec.texas.gov

Consumer Protection Complaints: Consumers may also file complaints with the Texas Office of the Attorney General, Consumer Protection Division: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint